Shipping Policy

1. Free Shipping

Cherry Babette offers free standard shipping on every order.

No minimum purchase amount is required to qualify for standard free shipping.

2. Order Processing

Orders are typically processed within 1–3 business days.

Processing time refers to the time required to prepare, verify and dispatch your order and is separate from the delivery time.

Orders placed on weekends or public holidays may begin processing on the next business day.

3. Estimated Delivery Time

For orders shipped to Canada, our current estimated standard delivery window is:

Delivery times are estimates only and are not guaranteed.

Final delivery times may vary depending on destination, carrier performance, customs procedures, fulfilment location, weather, public holidays or other circumstances outside our reasonable control.

4. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Tracking updates may take some time to appear after the shipment has been handed to the carrier.

If you have not received tracking information after your order has been dispatched, please contact our Customer Care team.

5. Discreet Packaging

Your privacy matters to us.

Cherry Babette orders are shipped in discreet outer packaging without visible product descriptions or lingerie-related information.

Shipping labels may contain the information required by carriers, customs authorities or applicable law.

6. Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully review your:

• Full name
• Street address
• Apartment or unit number
• City
• Province or territory
• Postal code
• Country

7. Address Changes

If you entered an incorrect shipping address, please contact us as quickly as possible.

We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes can be made once processing or fulfilment has begun.

Once an order has been handed to the carrier, we may no longer be able to redirect the shipment.

8. Multiple Shipments

In some circumstances, products from the same order may be fulfilled from different locations.

As a result, your order may arrive in more than one package and on different delivery dates.

You will not be charged additional standard shipping fees when an order is divided into multiple shipments.

9. Delivery Delays

While we aim to deliver within our estimated timeframes, delays can occasionally occur.

Possible causes include:

• Carrier disruptions
• Severe weather
• High seasonal demand
• Public holidays
• Customs inspections
• Remote delivery locations
• Transportation disruptions
• Unexpected fulfilment delays

Delivery estimates should therefore be treated as estimates rather than guaranteed arrival dates.

10. Customs, Duties & Import Charges

Depending on where an order is fulfilled and the applicable customs rules, international shipments may be subject to duties, taxes, brokerage charges or other import fees.

Any applicable charges will depend on the destination and local regulations.

Before launch, Cherry Babette may update this section once our final fulfilment arrangements for Canadian customers have been confirmed.

11. Lost Packages

If your order has not arrived within a reasonable period after the estimated delivery window, please contact us.

We may open an investigation with the relevant carrier or fulfilment partner.

Depending on the outcome of the investigation and the circumstances, an appropriate remedy may include replacement, reshipment or refund.

12. Tracking Shows Delivered, But I Cannot Find My Package

If tracking shows that your package was delivered but you cannot locate it, we recommend:

• Checking around your property or building
• Checking with household members
• Checking with neighbours where appropriate
• Checking your building reception or mailroom
• Contacting the carrier

If the package still cannot be found, contact Cherry Babette Customer Care and we will review the situation with you.

13. Refused or Unclaimed Shipments

If an order is refused, left unclaimed or returned because the delivery information supplied was incorrect or incomplete, additional shipping or handling costs may apply.

Any refund or reshipment will depend on the circumstances and applicable consumer law.

14. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once processing or fulfilment has begun.

If an order has already been dispatched, you may need to follow our Refund & Returns Policy after delivery.

15. Damaged Packages

If your shipment arrives visibly damaged, please take photographs of the outer packaging and the affected item before disposing of the packaging.

Contact our Customer Care team with your order number and photographs so we can review the issue.

16. Incorrect or Missing Items

If your order contains an incorrect item or an item is missing, contact us as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Photographs where helpful

We will review the order and provide an appropriate solution.

17. Business Days

For the purposes of this Shipping Policy, business days generally exclude Saturdays, Sundays and public holidays.

18. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict or limit any mandatory rights or remedies available to you under applicable consumer-protection law.

Where applicable law provides greater rights than this policy, those legal rights will continue to apply.

19. Changes to This Shipping Policy

Cherry Babette may update this Shipping Policy from time to time to reflect changes in fulfilment partners, carriers, delivery regions, estimated delivery times or legal requirements.

The most current version will be published on this page together with an updated revision date.

20. Contact Us

If you have questions about shipping, tracking or an existing order, our Customer Care team is happy to help.