Refund & Returns Policy

1. Return Window

Eligible items may be returned within 30 days of delivery.

To qualify for a return, your return request must be submitted within this 30-day period.

2. Return Eligibility

To protect the quality and hygiene of our products, returned items must:

• Be unworn and unused
• Be unwashed
• Be free from perfume, deodorant, makeup or other marks
• Have all original tags attached
• Include any original hygiene protection or hygiene seal
• Be returned in their original condition
• Be returned with the original packaging where reasonably possible

Items that do not meet these requirements may be refused for hygiene and quality-control reasons.

3. Hygiene & Intimate Items

Due to the intimate nature of lingerie, certain products are subject to additional hygiene restrictions.

Panties, briefs, thongs, bodysuits and similar intimate items may only be eligible for return when they are unworn, unused and any hygiene liner or protective seal remains intact.

Once a hygiene seal, liner or protective covering has been removed, the item may no longer be eligible for return unless it is defective, damaged or incorrect.

4. Non-Returnable Items

The following items may not be eligible for return:

• Items that have been worn
• Items that have been washed
• Items with removed hygiene seals where applicable
• Items with missing tags
• Items with makeup, perfume, deodorant or other marks
• Items damaged after delivery through misuse
• Gift cards
• Items marked as final sale, where clearly disclosed before purchase

5. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible.

Include:

• Your order number
• A short description of the issue
• Clear photographs showing the issue

Once reviewed, we may offer an appropriate solution such as a replacement, refund or other remedy depending on the circumstances.

Please do not return a damaged or incorrect item before receiving instructions from our Customer Care team.

6. How to Start a Return

To request a return, contact:

Please include your order number and the item or items you would like to return.

If your return is approved, we will provide you with the applicable return instructions.

Items returned without first contacting us may not be accepted.

7. Return Address

Please do not send returns to our business address unless our Customer Care team specifically instructs you to do so.

The correct return destination may vary depending on the product, fulfilment location and circumstances of the return.

You will receive the appropriate return instructions after your return request has been approved.

8. Return Shipping Costs

Unless the product is defective, damaged, incorrect or otherwise required by applicable law, return shipping costs may be the responsibility of the customer.

Original shipping charges are generally non-refundable unless required by law or the return is caused by an error on our part.

We recommend using a trackable shipping service for returns. Cherry Babette cannot guarantee receipt of a return shipment that cannot be tracked.

9. Return Inspection

Returned items may be inspected after they are received.

We reserve the right to decline a return when an item does not meet the conditions described in this policy, subject to applicable consumer law.

If a return is declined, our Customer Care team will contact you with further information.

10. Refunds

Once an eligible return has been received and approved, we will process the refund to the original payment method.

You will receive confirmation when your refund has been processed.

Please allow additional time for your bank, credit-card provider or payment service to post the refund to your account.

11. Refund Processing Times

We aim to process approved refunds promptly after the returned item has been received and inspected.

Depending on your payment provider, it may take several additional business days before the refunded amount appears in your account.

12. Late or Missing Refunds

If you have received confirmation that a refund was processed but cannot see it in your account, we recommend:

• Checking your bank account again
• Contacting your credit-card provider
• Contacting your bank or payment provider

If you still cannot locate the refund, contact us at support@cherrybabette.com .

13. Exchanges

Exchange availability may depend on stock and fulfilment availability.

If you need a different size or style, please contact Customer Care before returning your item.

In some cases, the quickest option may be to return the eligible item and place a new order.

14. Sale Items

Unless clearly marked as final sale, eligible promotional or discounted items may generally be returned under the same conditions described in this policy.

Products marked as Final Sale before purchase may not be eligible for change-of-mind returns, subject to applicable law.

15. Promotional Codes

When a promotional code has been used, any approved refund will be based on the amount actually paid for the returned item.

Promotional discounts generally have no separate cash value.

16. Bundles and Multi-Buy Offers

If your purchase was part of a bundle, multi-buy promotion or other conditional discount, returning part of the order may affect the discount originally applied.

Where applicable, refunds may be recalculated based on the items you ultimately keep.

17. Gifts

If an item was purchased as a gift, refund eligibility remains subject to the same return and hygiene conditions described in this policy.

Refunds are normally issued to the original payment method used for the purchase.

18. Order Cancellation

If you wish to cancel or change an order, please contact us as quickly as possible.

We cannot guarantee that an order can be cancelled or modified once processing or fulfilment has begun.

If the order has already been dispatched, the applicable return process may need to be followed after delivery.

19. Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your address, contact us immediately. We will attempt to assist where possible but cannot guarantee address changes once an order has entered fulfilment.

20. Refused or Unclaimed Deliveries

If a shipment is refused, unclaimed or returned because of an incorrect or incomplete address, additional shipping charges may apply before a replacement or refund can be processed.

Any decision will depend on the circumstances and applicable consumer law.

21. Lost Packages

If tracking indicates that your package has not arrived within the expected delivery period, please contact Customer Care.

We may need to investigate the shipment with the relevant carrier or fulfilment partner before a replacement or refund can be approved.

22. Consumer Rights

Nothing in this Refund & Returns Policy is intended to exclude, restrict or limit any mandatory rights or remedies you may have under applicable consumer-protection law.

Where applicable law provides you with rights that are more favourable than this policy, those legal rights will continue to apply.

23. Changes to This Policy

Cherry Babette may update this Refund & Returns Policy from time to time to reflect changes in our fulfilment arrangements, products, business practices or legal requirements.

The most recent version will always be published on this page with the updated revision date.

24. Contact Us

If you have questions about returns, refunds or an existing order, our Customer Care team is happy to assist you.