CUSTOMER CARE
How Can We Help?
We're here to make your Cherry Babette experience effortless.
Find answers to our most frequently asked questions, or get in touch with our Customer Care team.
FREQUENTLY ASKED QUESTIONS
PRODUCT & MATERIALS
What materials are your lingerie pieces made of?
Our collections are carefully selected for their soft feel, comfort and elegant finish. Material composition may vary by style and is listed on every product page.
Is the lace soft and comfortable?
Yes. We carefully select styles made with soft lace and lightweight fabrics that feel comfortable while maintaining an elegant look.
Will my lingerie look like the photos?
We strive to display every product as accurately as possible. Please note that colours may vary slightly depending on lighting and screen settings.
SHIPPING & DELIVERY
How long does shipping take?
Estimated delivery times can be found in our Shipping Policy. Once your order has been shipped, you'll automatically receive tracking information by email.
How can I track my order?
You'll receive a shipping confirmation email with your tracking number as soon as your order leaves our warehouse.
Will my order arrive in discreet packaging?
Absolutely. Every Cherry Babette order is shipped in discreet outer packaging without visible product information.
RETURNS
Can I return my order?
Eligible items may be returned within our return period, provided they meet the conditions outlined in our Returns Policy.
How do I start a return?
Simply contact our Customer Care team with your order number and we'll guide you through the return process.
PAYMENTS
Which payment methods do you accept?
We accept secure payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay.
CUSTOMER CARE
How can I contact Cherry Babette?
If you have any questions about products, sizing, shipping or your order, we're always happy to help.
When can I expect a response?
We aim to respond to all enquiries within 24 hours, Monday through Friday.
STILL NEED HELP?
Our Customer Care team is here to assist you.
Whether you have questions about sizing, shipping, returns or your order, we're always happy to help.
Response within 24 hours Monday – Friday
Secure Checkout
Discreet Packaging
30-Day Returns
Dedicated Customer Care